Question 1

How does Auto-Download of Purchase Bills work in CARE?

Accepted Answer

When your wholesale distributor generates an invoice, their system automatically transmits the encrypted soft-copy (.sms data file) to our web server. When you open CARE software and click "Download Purchase Bill", your software matches the wholesaler code and downloads all items directly into your purchase stock without any manual typing.

Question 2

How do I install remote support (TeamViewer/UltraViewer)?

Accepted Answer

Click on the "Download TeamViewer" button in the top header or navigate to the Customer Portal > "Download Admin File" section to download UltraViewer, RustDesk or AnyViewer. Once downloaded, launch the program and share the 9-digit ID and passcode with our support desk.

Question 3

Is CARE Software GST Ready for GSTR-1 and GSTR-2?

Accepted Answer

Yes, CARE provides comprehensive GST reporting with HSN summary, B2B invoice registers, B2C counters, rate-wise tax slabs (0%, 5%, 12%, 18%, 28%), and direct CSV export format ready to upload on the GST portal or send to your chartered accountant.

Question 4

Can I export my daily sales and vouchers to Tally?

Accepted Answer

Yes, CARE has built-in 2-way Tally export capabilities supporting both text format and XML format. It transfers sales ledgers, customer accounts, cash transactions and inventory journals seamlessly.

Question 5

How can I place an urgent order through the retailer portal?

Accepted Answer

Log into your account via the top right Login button or visit the /portal/place-order page. Select your registered wholesaler, search and add products with required quantities, and click "Place Order". The order will be immediately dispatched to the wholesaler’s distribution queue.

Question 6

What is the procedure for returning expired medicines via Debit Note?

Accepted Answer

In your customer portal, navigate to "Debit Note", select the distributor, input the product name, batch number, expiry date and quantity, then click "Add to List" followed by "Place Debit Note". You can view past submitted notes under "View Debit Note".

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